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Frequently Asked Questions

Whether you’ve rented a self-storage unit before or are about to rent your first, common questions deserve to be answered. At Mini Mall Storage, we’re here to help. Don’t see your question listed below? Reach out!

Renting a Storage Unit

Your ideal storage unit size depends on how much you’re storing and how efficiently you pack it. Use our online size guide and storage calculator to help you decide which unit will be the best fit for your needs.

To rent a storage unit with Mini Mall Storage, you’ll need a valid form of government-issued ID, such as a driver’s license, passport, or provincial ID.

We do not allow tenants to store stolen or illegal goods in our storage units. Additionally, we disallow flammable or hazardous items, combustible items or liquids, plants, perishable goods, or animals. For additional and more specific information about what you cannot store, please contact us.

Features and Amenities

Every storage facility has a slightly different array of security features, but common features include perimeter fencing, electronic access gates, 24/7 video recording, and more. Mini Mall Storage is committed to providing security and peace of mind. Contact your local Mini Mall Storage facility to learn more about what security features it offers.

Some locations offer 24-hour access, but access hours vary by facility. Please check the individual location page for your facility’s access hours.

Drive-up storage units allow tenants to drive up to, load, and unload their storage unit. This is especially useful for transporting large items. Drive-up storage units are tall, convenient, and located on the ground floor so that you don’t have to navigate stairs or elevators.

Climate-controlled storage units are kept at a consistent temperature range all year. As a result, they are ideal unit choices for belongings that can be easily damaged by extreme heat, extreme cold, or rapid temperature changes.

Yes! We have a variety of indoor and outdoor storage spaces for cars, boats, RVs, motorcycles, and other vehicles you may have. Contact your local Mini Mall Storage facility to find out about its available vehicle storage options.

Payment, Contracts, and Insurance

Nope! You’re never required to sign a long-term contract. We offer flexible month-to-month leases that let you store your belongings with us however long you need to.

There are three ways to rent a storage unit. You can either rent a unit over the phone, in person, or online.

You can pay for your storage unit with cash, check, credit, or debit card. We also accept e-transfer for payment for your second and subsequent bills. Ask us about autopay to set up simple recurring payments so you’ll never miss a bill.

Absolutely! It’s important to us that your belongings are protected. Therefore, we require all tenants to hold a valid insurance policy. Get covered with your own insurance plan and provide proof of coverage with your policy number, coverage overview, start date, and expiry date. Alternatively, we offer tenants coverage through our Mini Mall Storage Protection Plan. This provides $5,000 in coverage for $19.95 plus tax, charged on the first of each month, hassle-free with your usual bill. Speak to your Storage Concierge Specialist to learn more.